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Complaints and written

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Uskoro ćemo vam se povratno javiti s najboljom ponudom za odabrani izlet.

Complaint and written objection resolution procedure

Based on article 6 section 3 of the “Act on Providing Services in Tourism” („Narodne novine“, no. 130/17) the customer has the right to file a written complaint at the business office of the Tourist Agency Čagalj Tours j.d.o.o
Notice on how to submit a written consumer complaint

official number: +385994437357

We will respond to the consumer’s written complaint in writing no later than 15 days from the date of receipt of the complaint, so please provide us with your contact address for delivery of the response.

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